You can get in touch with a member of our team in a few different ways! 

You can give us a call directly at (256) 487-6144 during store hours Monday-Friday 10am-5pm

Or you can reach out via Social Media! We have links to Facebook and Instagram at the bottom of our website

Our store front in Sylacauga is open Monday- Friday 10-5 and Saturday 10-3!

We value your orders and it is important for us to get them shipped out ASAP. If your order is placed Monday-Friday before 2 pm it will ship out same day. Any order placed after 2pm will ship out the next business day!

Yes, we will e-mail you a tracking number when your order ships out! 

Any returns will need to be sent or brought to our brick and mortar at 

Mercantile On Broadway

07 N Broadway Ave.

Sylacauga, AL 35150

To return an order by mail, you can login to your account at shopthemerc.com and click "request return" to initiate a return. Once approved, we will email you a return label. Please note an $8 flat rate shipping fee will be deducted from your refund to cover the return shipping label. 

As always, if you need assistance with anything, you can call our store front at 256-487-6144, Monday - Friday 10am-5pm.

On each individual item you will have a breakdown of how the sizing of that style runs. Also model sizing breakdown is located in the item description. We always have a team member available to assist you on sizing, for any questions just contact us via social media, email, or phone. 

Yes!! We love this feature. If you're buying as a gift just make sure to notate that in the notes when you order. We will make it special for the recipient. 

Gift cards purchased in store or online can be used both in-store or online! Gift cards ordered online will be digital gift cards. You may purchase physical or digital gift cards in store.